To start earning Boxist rewards you will need to sign up to our rewards scheme. There is a list of ways to earn reward points with 50 points just for signing up, and other activities to earn more points for free.

For every £1 you spend on Boxist you earn 3 points.

Rewards can be exchanged at the rate of 100 points equals a £1 off your purchase. Just exchange the amount of points you would like to convert and add the code at the checkout.

Sign up here

We offer a 10% introductory code when you sign up to our newsletter. Where we also periodically send out additional codes and special offers to our loyal customers.

Discounts can not be used in conjunction with any other including build your own gift box.

Most of our gift boxes are letterbox friendly, however this does depend on the recipients letterbox. Modern letterboxes will have the security features which require the post to be angled in.

It will also depend on which gift box you have selected and the products within it.

As we are continually evolving our boxes may vary over time. We will always ensure that your gift is packaged ready for gifting.

There will be no invoice or pricing inside the gift box, this information is emailed to the person purchasing the gift.

Please let us know in the section with your gift message when you would like the gift to arrive. Although we can not guarantee it will arrive on the exact date, we can aim for a close as possible, and add a sticker letting the recipient know not to open until the date you state.

Once we are ready to send your order, we will email you to let you know and provide the tracking number. Please check your spam and junk email box as sometimes they may get filtered into there. If you have any concerns at all please contact us at info@boxist.co.uk

Any items shipped overseas and incurring any customs charges due to the price or nature of product will be payable by the recipient and we can not be held responsible. 

Custom fees can vary greatly and are determined by the customs authorities in the recipient's country. These fees are unpredictable and differ with each shipment.

We do undertake as many measures as possible to protect your order. But do understand that things do unfortunately get damaged in the postage process.

Should your items arrive damaged, please do email us at info@boxist.co.uk with supporting images and as much information as possible, so we can get a replacement sent. 

Please do not dispose of any damaged items until a resolution has been reached.

Order before 2.30pm Monday - Friday  for same day shipping 

* Excludes photo personalised mugs and keyring these will dispatched the following working day.

Royal Mail 48 Tracked - Free 5-7 days for delivery

Royal Mail 24 Tracked -  £2.50  3-5 days for delivery 

If you require delivery to multiple addresses then please let us know in the order notes or get in touch with us.

No, unfortunately personalised items can not be refunded. As product has been created for you and we are unable to resell them.

All our orders are sent via Royal Mail tracking, please check any updated safe places you have requested for Royal Mail to leave your deliveries.

If your order has not been received, please contact us at info@boxist.co.uk promptly.

Royal Mail is unable to investigate lost deliveries after 10 days from the specified delivery date, please report it to us as soon as possible.

If you need to update your order or gift message please get in touch within 45 minutes from placing order.

Once we have started processing your order or you have received a dispatch confirmation email, we will be unable to make any changes, as your order will already be fulfilled.